Return and Refund Policy
At Jaxon Focus, we want you to be completely satisfied with your purchase. If there is an issue with your order, we are here to assist you. Please read our refund, return, and exchange guidelines below:
1. Returns and Exchanges
- Eligibility: We accept returns and exchanges only within 3 days from the delivery date.
- Condition of Items: To be eligible for a return or exchange, the item must be unused, in the original packaging, and in the same condition as when you received it.
- Non-returnable Items: We do not accept returns or exchanges for products that have been used, opened, or damaged after delivery.
2. Refund Policy
- Cash on Delivery Only: Since we only accept Cash on Delivery (COD) as a payment method, all refunds will be processed as product exchanges or credit notes for future purchases. We do not offer refunds in cash or other payment methods.
- Defective or Damaged Products: If your product is defective, damaged, or incorrect, please contact us within 3 days of receiving your order. We will arrange for a replacement or credit note, depending on the situation.
3. Warranty
- All products sold by Jaxon Focus are covered by a manufacturer’s warranty (where applicable). If the product you purchased is faulty within the warranty period, please contact us for further assistance. The warranty coverage may vary based on the manufacturer and type of product.
4. Return Process
- To initiate a return: Contact our customer support team at [email protected] within 3 days of receiving your order.
- Return shipping: Return shipping is the responsibility of the customer unless the item is defective or damaged upon arrival. We will provide instructions on how to return the item.
5. Contact Us
If you have any questions regarding your order, returns, or exchanges, please feel free to reach out to our support team: [email protected].